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Exam GCX-SCR Study Guide & Exam GCX-SCR Quiz

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Genesys Cloud CX: Scripting Certification Sample Questions (Q57-Q62):

NEW QUESTION # 57
Allen is creating a script to populate the customer's details. He needs to display the total due from the previous month's bill and the present month's bill to the agent. Both bill amounts are passed to the scripts as string values. Select the appropriate answer.

A. Convert the string values to numbers and add them using a Dynamic Number variable.
B. Use the Dynamic Number variable to add the bill amounts.
C. Add the bill amounts together using the String variable.
D. Use the Dynamic String variable to add the billing amount.

Answer: A

Explanation:
When dealing with billing amounts passed as string values in a script, the correct approach is to convert the string values to numbers and then add them using a Dynamic Number variable. This ensures that the values are treated as numerical data, allowing for accurate addition and calculations.
Using a Dynamic Number variable after conversion from string to number is the best practice for handling and manipulating numerical data within a script.
References:
* Genesys Cloud CX Scripting Variables and Data Types Documentation.

NEW QUESTION # 58
Select the default page name which the editor automatically adds when you create a new script.

A. Home Page
B. Start Page
C. Script Page

Answer: B

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 59
The ________________ allows you to easily format text using Markdown syntax.

A. Input Component
B. Text Component
C. Image Component
D. Markdown Component

Answer: D

Explanation:
The Markdown Component in Genesys Cloud CX allows you to easily format text using Markdown syntax.
This component is specifically designed for handling text formatting within scripts, enabling the use of Markdown to add styling such as bold, italics, headings, lists, and more. This provides a flexible and user- friendly way to enhance the visual presentation of text in scripts.

NEW QUESTION # 60
What property should you enable for a variable whose value is to be saved to external storage?

A. External
B. Custom
C. Input
D. Output

Answer: D

Explanation:
When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.
This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.
References:
* Genesys Cloud CX Scripting Variables Documentation.

NEW QUESTION # 61
Once you set the page name in the script, you cannot change it later.

A. True
B. False

Answer: B

Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 62
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