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Genesys GCX-SCR Exam Syllabus Topics:

Topic
Details

Topic 1

Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Topic 2

Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Topic 3

Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Topic 4

Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

Topic 5

Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q37-Q42):

NEW QUESTION # 37
Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.

A. {value} + {currency)}
B. {{value}} + {{currency}}
C. {{value}}{{currency}}
D. {value} {currency}

Answer: C

Explanation:
The correct syntax to display "10$" using the variables value and currency in Genesys Cloud CX scripting is
{{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as "10$" on the script page.

NEW QUESTION # 38
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

A. The script is assigned to an outbound dialing campaign.
B. The script is shared with other administrators.
C. The script is locked for editing.
D. The script contains critical information.

Answer: A

Explanation:
In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.

NEW QUESTION # 39
Once you set the page name in the script, you cannot change it later.

A. True
B. False

Answer: B

Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 40
Using the ___ action in the call flow, you can transfer data to Scripts.

A. Get Participant data
B. Update data
C. Call data action
D. Set Participant data

Answer: D

Explanation:
In Genesys Cloud CX, the Set Participant Data action is the correct choice for transferring data to scripts during a call flow. This action allows you to set specific data attributes for the participant (such as a customer or agent) that can then be accessed by scripts running during the interaction.
The Set Participant Data action is typically used to pass information gathered during an interaction, such as caller input or data fetched from external sources, so that it can be used in scripts to customize the experience further. This is crucial for dynamic and personalized script content based on the interaction context.
For more details, you can refer to the Genesys Cloud CX documentation on call flows and scripting, which explains how to use the Set Participant Data action effectively in various scenarios.
References:
* [Genesys Cloud CX Call Flow Documentation]
* [Genesys Cloud CX Scripting Documentation]

NEW QUESTION # 41
A number plan determines how many and which digits are necessary for call routing.

A. False
B. True

Answer: B

Explanation:
A number plan in telephony determines how many and which digits are necessary for call routing. This concept is essential for defining how calls are processed and routed within a telephony system, including Genesys Cloud CX. The number plan dictates the structure of phone numbers, including length and the specific digits required to reach certain destinations, ensuring that calls are directed correctly based on the dialed numbers.
References:
* Genesys Cloud CX Telephony and Call Routing Documentation.

NEW QUESTION # 42
......

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